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You may request an item that is not included on our online shopping. Feel free to request because we are pleased to serve you and your loved ones. Your needs is our concern. |
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We accept: |
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Select Currency: USD | HKD | JPY |
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| Refund and Return Policy |
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Refund Policy |
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This Policy is available with some suppliers who allow refund for their product and service. Great Buy Mall transparently passes on the refund policy to our customers (whenever available). Depending on what type of product or service that we distribute, we may grant partial or full refund. Great Buy Mall will charge administrative, and bank charges depending on the mode of refund the client would want to have. |
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Return Policy |
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A notice (via email, or fax) should be given to GreatBuyMall.com within 7days from the receipt of such items or merchandise. (Remember to give the Proper tracking information, Shipping Address in the notice) |
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Please do the format below |
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Name:_________________________________________
Product to be returned:___________________________
Shipping Address:_______________________________
Transaction Number:_____________________________ |
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Purchased Order and Item delivered did not matched |
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Defective / Damaged item |
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There is no return policy for Perishable items. Shipping and Handling Charges are non-refundable. Please ensure that the product(s) and/or merchandises are returned to us in its original delivered condition (with correct serial number if any and labeling) prepaid and insured for the purchase price. We will immediately process the replacement of such item after receiving it. |
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GreatBuyMall.com is an online distribution center, and is not the actual manufacturer, so actual warranty of the product will depend on the warranty policies of the manufacturer / provider. Please be guided with the product description and classification before initiating an order. Depending with the supplier/provider, some items are deemed non-returnable, because of our Supplier Agreement with the manufacturer/provider. |
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Great Buy Mall will charge administrative, and bank charges depending on the type of product. |
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If we did not get a notice within 7 days upon the receipt of the product, the returns policy will be void. The returns policy is not applicable with service related packages. |
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